At Immortality Alchemy, we stand behind our quality commitment to each and every one of our products.
We believe that you will thoroughly enjoy the effects, purity and potency.
However, we also realize that our products may not be an absolute perfect match for everyone, which is why we have a no questions asked return and refund policy.
If you are not 100% satisfied with your purchase, you can return the product and receive a full refund or exchange for another product up to the value of your original purchase, if returned within 30 days of your date of purchase.
Here are the details:
Any product return must be in the same condition you received it, unopened and in the original packaging. We require that you send back the product with tracking to be eligible for a full refund.
Return shipping costs will be the responsibility of the customer.
Items on clearance, sale, or specialty items (such as limited run tinctures) are final and no returns will be accepted.
Once we have received the item, please allow up to 72 hours for us to credit your account or send a replacement.
For damaged items:
For items damaged in transit to you, please take photos of the package and broken items and send them to: [email protected] .
Once we process your submission, we will send you a replacement with free shipping of the same item(s) within 48 hours. Please do not discard the broken items until you have received your replacement (for insurance purposes).
Replacement items will ship via UPS ground and shipping time will vary depending on your location.
Incorrect shipping address:
If there was an incorrect shipping address entered at checkout you will be responsible for any extra charges associated with having to reship the item to the correct address.
Stipulations for returning an item:
You must send back any return with tracking and insurance covering the full purchase price of the product(s). If we do not receive a tracking number, we will not accept the return.
Here is what to do if you would like to return an item:
1) Please contact us at: [email protected] or 1-844-425-2436 prior to shipping back any products for return approval. Please make a note in your email of your order number in the email so we can properly find your order.
2) We will get back with you usually within 24 to 48 hours.
3) Once you hear back from us, we will give you the next steps for processing your return.
Our return shipping address is:
Immortality Alchemy Returns
Frontline Freight & Fulfillment Inc.
51 Moreland Road
Simi Valley CA. 93065